We’re here to help.
Whether you need technical support, project management, or want to start a new website project. Knowing who to contact ensures your request is handled quickly and efficiently.
Our Support Team is here to assist with technical issues, maintenance, and urgent website needs. Reach out to support when you need help with:
- Website Issues: Your site is down, experiencing errors, or not functioning as expected.
- Hosting & Server Support: Questions or issues related to website hosting, email configurations, or domain settings.
- Email Issues & Setup: For information on how to setup your mobile or desktop email client to work with our email server, have your email username and password handy and go to Email Setup Instructions. If your email is not sending/receiving contact our Support team directly.
- Bug Fixes & Troubleshooting: If something isn’t working correctly on your website, our team can investigate and resolve it.
- Plugin or Theme Updates: Assistance with updating WordPress plugins and themes to ensure your site remains secure and functional.
- Security Concerns: You suspect a hack, notice unusual activity, or need malware removal.
- Subscription & Maintenance Plan Questions: Have questions about your hosting package, NDIC Repair Assurance, or included support hours? We’ve got answers!
How to Contact Support:
- Email our team directly: [email protected]
- Support ticket request: https://www.ndic.com/support/
Who to contact for a New or Existing Project:
If you are looking to start a new website project contact our NDIC Team member to set up a consultation. Let us enhance your organization’s digital presence!
If you’re working on a website build, redesign, site maintenance, or major feature enhancement, your project manager is your primary point of contact. They’ll guide you through the process and ensure your project stays on track. Reach out to them for:
- New Projects & Feature Requests: Want to add new functionality, redesign a page, or start a new website? Talk to your project manager first.
- Strategy & Planning: Discussing long-term website goals, digital marketing integration, or complex customizations.
- Content or Image Updates: Need to swap out images, update text, or make minor site adjustments? Our support team can help!
- WooCommerce & E-commerce Issues: Troubleshooting checkout problems, order processing issues, or product display errors.
- Scope & Budget Adjustments: Need to adjust your project timeline, budget, or scope? Your project manager will guide you through the process.
- Timeline Updates & Milestones: Checking on your project’s progress, estimated delivery dates, or upcoming deadlines.
- Collaboration & Integrations: If you need your website to integrate with third-party services, marketing platforms, or CRMs, your project manager will oversee the process.
- Feedback on Design & Development: Reviewing mockups, prototypes, or custom-coded elements.
